We maintain a comprehensive backup solution for our client files. It’s important to note that our backups are designed for disaster recovery and not for everyday access.

As time goes by, our client files are moved to different storage tiers to balance the cost of our backups with the likelihood of requiring to access the files.

Projects within 1 month of delivery are accessible using the download link we provide to you when your project is complete.

Projects < 6 months old:

These files are stored in cold storage, a tier designed for short-term data storage. A recovery request takes up to 48 hours to process, depending on the size of your project.

The cost of retrieving files in cold storage starts at $30.

Projects > 6 months old

These files are backed up in archival storage, a storage tier designed for long term archiving. A recovery request takes up to 72 hours to process, depending on the size of your project.

The cost of retrieving files in archival storage starts at $80.