If you’ve booked a consultation, it will be lead by the person you talked to when you visited.
To manage our team’s skills, workload and experience, parts of your project may be completed by other team members to ensure your project is delivered cost-effectively, to the highest quality and on time.
Your project will be reviewed by your project lead before delivery.
We’ve had a few instances of viruses and malware being recognised on client provided USB devices.
Although we use Apple computers which are known to be less susceptible to cyberattacks with virus protection installed, we’re conscious of the significant impact a rouge file can have on the integrity of our client files.
We work with valuable art prints and private photos. We take things pretty seriously when it comes to print destruction.
All proofs and miss-prints are destroyed by Shred-X, a certified secure destruction company before being recycled.
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Sending things to us?
If you’re planning to send physical objects to us, please ensure you’ve packed it well, use a tracked shipping method and let us know what we should be expecting.
If you’re unsure of the best way to pack for shipping, Pack & Send have a good reputation for packaging items for transport.
Large items by courier
Parcels and large packages should be sent directly to our studio with a signature on delivery request.
1 Dairy Road
Unit 3, Building 2
Fyshwick, ACT, 2609
Letters & Mailers
Anything under A4 should be addressed to our PO BOX to reduce the chance of physical damage or loss.